These Master Terms and Conditions (the “Terms”), together with any Orders (as defined below) and any other materials attached or incorporated by reference, constitute the entire agreement between you and Pludo Inc. (dba Cashmere AI), having its current principal place of business at 10250 Constellation Boulevard, Suite 100, Los Angeles, CA 90067 (“Cashmere AI”; “us”; “our”), regarding your access to, and use of, any Services provided by Cashmere AI (collectively, the “Agreement”). If you are entering into this Agreement on behalf of an entity, you represent that you have the authority to bind such entity to this Agreement. In consideration for using the Services, you agree to the terms of the Agreement.

You may not access any Services unless, and by accessing the Services you represent and warrant that, you (1) if an individual, are at least 18 years of age, (2) are not in any manner affiliated with a direct competitor of Cashmere AI, (3) will not access the Services to monitor their availability, functionality, or for any other benchmarking or competitive purposes, (4) or any entity that you are affiliated with, have not at any time breached a contract with Cashmere AI, and (5) accept and agree to be bound by the provisions of this Agreement.

As used in this Agreement and in any Orders, unless otherwise expressly specified therein:

‍“Billing Period” means the interval of time for which you are invoiced, as determined by the billing frequency set forth in the applicable Order;

‍“Customer Data” means any data, information or material provided, submitted, or made available by you to the Services in the course of using the Services. 

‍“Effective Date” means the earlier of (1) the date these Terms are accepted, (2) the date of the applicable Order, or (3) the date you first begin using the Services;

‍“Fees” means all fees and other charges described and otherwise referenced in this Agreement, including, but not limited to the fees set forth in the applicable Order;

‍“Intellectual Property Rights” means rights in and to inventions (whether or not patentable), patent rights, design rights, copyrights, trademarks, service marks, trade names, domain name rights, mask work rights, know-how, trade secret rights, and all other intellectual property rights and forms of protection of a similar nature anywhere in the world;

‍“Order(s)” means any sign-up flow or order form evidencing your subscription for the Services which is accepted by Cashmere AI, specifying, among other things, (1) the number of subscriptions and other Services contracted for, (2) the applicable Fees and other charges, (3) the Billing Period, and (4) other terms and conditions as may be agreed upon between the Parties in writing, each such Order to be incorporated into and to become a part of this Agreement;

‍“Party” or “Parties” mean(s) either Cashmere AI or you, or both, as appropriate;

‍“Services” means Cashmere AI’s online platform, data, analytics, related third-party services, or other services identified on the Order(s) as services to which you will have access during the Subscription Term, accessible via http://www.cashmereai.com or another web site or IP address designated by Cashmere AI, and any ancillary service rendered to you by Cashmere AI, to which you are being granted access under this Agreement;

‍“Subscription Start Date” means the date provided in the Subscription Start Date field in an applicable Order;

‍“Subscription Term(s)” means the period(s) during which the Users are permitted to use the Services as set out in the relevant Order(s) made up of an Initial Term and any Renewal Subscription Term (as such terms are defined in Section 5.1);

‍“User(s)” means your employees, representatives, consultants, contractors or agents who are authorized to use the Services;

‍“Cashmere AI Technology” means all of Cashmere AI’s proprietary technology (including software, hardware, products, processes, algorithms, user and programming interfaces, know-how, techniques, designs and other tangible or intangible technical material or information), or other audio and visual information, documents, materials or information made available to you or otherwise used by Cashmere AI in providing the Services.

We shall provide the Services to you as set forth in the applicable Order and otherwise subject to this Agreement. Subject to your compliance with these Terms (including payment of any applicable Fees), during the Subscription Term, we will (a) make the Services available to you pursuant to this Agreement and the applicable Orders, and (b) use commercially reasonable efforts to provide the Services for remote electronic access and use by you and your Users.

Except as otherwise expressly permitted by Cashmere AI, you and your Users will not, directly or indirectly, (1) reverse engineer, decompile, disassemble or otherwise attempt to discover the source code or other underlying Cashmere AI Technology; (2) modify, copy, reproduce, display to third parties, translate, or create derivative works based on the Services or any Cashmere AI Technology; (3) rent, lease, distribute, sell, resell, assign, or otherwise purport to transfer rights to the Services or any Cashmere AI Technology; (4) use the Services or any Cashmere AI Technology for timesharing or service bureau purposes or otherwise for the benefit of any third party; (5) remove any proprietary notices from the Services or any Cashmere AI Technology; (6) publish or disclose to third parties any evaluation of the Services or any Cashmere AI Technology without Cashmere AI’s prior consent; (7) create any link to the Services or frame or mirror any content contained on, or accessible from, the Services, without Cashmere AI’s prior written consent; (8) remove, disable, circumvent, or otherwise create or implement any workaround to rights management or security features in or protecting the Services; or (9) use Cashmere AI Technology in any manner or for any other purpose other than as expressly permitted by this Agreement. 

You are prohibited from uploading any “sensitive” personally identifiable information to the Services, which may include information about yourself or any another person that may relate to health or medical conditions, Protected Health Information (as defined in 45 CFR 160.103), social security numbers or taxpayer identification numbers, driver’s license numbers, criminal charges or convictions, religious or philosophical beliefs, or racial or ethnic origin (“Sensitive Personal Information”). If you upload any Sensitive Personal Information to the Services, your account and access to the Services may be terminated immediately. Notwithstanding the foregoing, Cashmere AI is not responsible for any Sensitive Personal Information uploaded to the Services and is under no obligation to ensure that Sensitive Personal Information is not uploaded to the Services.

You may be permitted, through the functionality of the Services, to access the Services through a third party platform or to link its Services account with its third party platform account (each such platform, a “Third Party Platform”).  If you access the Services through a Third Party Platform, you understand and agree that information related to you maintained by or associated with the Third Party Platform (“Third Party Platform Information”) may be transferred or made available to Cashmere AI, and information associated with you in your Cashmere AI account may be transferred or made available to the Third Party Platform if you elect to use any such Third Party Platform. You hereby consent (1) to all such transfers; (2) to Cashmere AI using Third Party Platform Information in connection with its provision of the Services; and (3) to Cashmere AI using Third Party Platform Information and as described in Section 6.2.

You are responsible for obtaining and maintaining all computer hardware, software, communications equipment, facilities and equipment needed to access the Services, and for paying all third-party access charges (e.g., charges of Internet or telecommunications service providers) incurred in connection with using the Services.

You are solely responsible for your actions and the actions of your Users (and any of your other employees or agents) while using the Services and any Customer Data and other information or materials that may be stored or transmitted through your use of the Services. You agree: (1) to abide by all applicable laws and regulations in connection with your use of the Services, and including without limitation all laws regarding the transmission of promotional communications and the collection of personal data by or through the Services; (2) not to upload or distribute any files that contain viruses, corrupted files, or any other software code that may damage the operation of the Services or any other computers or facilities; (3) not to interfere with or disrupt networks or facilities relating to the Services; and (4) not to interfere with any other customer’s use and enjoyment of the Services or any another person or entity’s use and enjoyment of services provided by Cashmere AI or any third party. You further acknowledge and agree that Cashmere AI has the right, but not the obligation, to implement mechanisms to screen, monitor, modify, and remove any Customer Data or other content posted or stored on the Services or transmitted through the Services, at any time, in Cashmere AI’s sole and absolute discretion, without notice.

You will pay all Fees on the schedule set forth in your Order. Cashmere AI reserves the right to modify its Fees and to introduce new Fees at any time, upon at least 30 days’ prior written notice to you and which notice of increase shall constitute good cause for you to exercise your discretion to terminate this Agreement upon 30 days’ prior written notice.  Unless otherwise set forth in your Order, Fees will automatically increase by 5% annually at the beginning of each Renewal Subscription Term.

You agree to provide and maintain complete and accurate billing and contact information in the Services. You must provide Cashmere AI approved purchase order information, a valid and current credit card, or bank account information (“Payment Source(s)”) as a condition to signing up for and continuation of the Services. You agree to and authorize Cashmere AI to invoice or collect payment for all outstanding Fees, on the due date of Fees, from the Payment Sources provided by you. Payment shall be made in U.S. dollars. 

Cashmere AI may suspend access to the Services upon notice if you fail to pay any amounts hereunder at least ten (10) days past the applicable due date.  If Cashmere AI has not received payment within ten (10) days after the applicable due date, interest will accrue on past due amounts at the rate of one percent (1%) per month, but in no event greater than the highest rate of interest allowed by law, calculated from the date such amount was due until the date that payment is received by Cashmere AI.

All transactions between you and Cashmere AI are final. Cashmere AI does not issue refunds for transactions or Services that have been paid for by you, except as otherwise provided.

All Fees are exclusive of applicable state, federal, national, withholding and VAT taxes, and applicable customs duties or tariffs (collectively “Taxes”). You will be responsible for the payment of all Taxes applicable to the Services provided under this Agreement, except for taxes based on Cashmere AI’s income, property and employees.  You will make all tax payments to Cashmere AI to the extent such amounts are included in Cashmere AI’s invoices to you.

These Terms commence on the Effective Date and continue until all subscriptions granted in accordance with this Agreement have expired or been terminated. Subscriptions commence on the Subscription Start Date and continue for the Subscription Term specified therein. This Agreement will automatically renew for an additional term that is equal in length to the Initial Term specified in the applicable Order (the “Initial Term”) and continue to automatically renew in the same manner thereafter (each, a “Renewal Subscription Term”). Either Party may prevent such auto-renewal by giving the other Party thirty (30) days’ written notice of its intent not to renew prior to the end of the then-current Initial Term or Renewal Subscription Term, as applicable.

(a)    In the event that the other Party has breached a material term of this Agreement, the non-breaching Party may terminate the Agreement by providing 30 days’ prior written notice to the Party committing the breach and provided that such breach is not cured within such 30 day period.  Notwithstanding the foregoing, where the breach is for non-payment, you shall have 10 days following receipt of written notice by Cashmere AI to cure the breach for past due amounts owing before Cashmere AI may terminate the Agreement. Upon termination of this Agreement for cause, if you have not paid all Fees for the then-current Subscription Term, you agree to pay the sum of any unbilled Fees from the then-current Subscription Term, in addition to any unpaid balances at the time of termination of this Agreement. (b)    In the event that: (i) a Party ceases conducting business in the normal course; (ii) a Party becomes insolvent; (iii) a Party admits in writing its inability to meet its debts generally as they become due; (iv) a Party makes a general assignment for the benefit of creditors; (v) a Party suffers or permits the appointment of a receiver, trustee, liquidator, or conservator for its business or assets; (vi) a Party avails itself of, or becomes subject to, any proceeding under the Federal Bankruptcy Act or any other statute of any state relating to insolvency or the protection of rights of creditors; or (vii) proceedings are commenced for the dissolution, winding-up or liquidation of a Party, then, at the option of the other Party, the Agreement shall terminate immediately.

Cashmere AI will retain Customer Data for a period of 30 days after expiration or termination of this Agreement. Notwithstanding the foregoing, Cashmere AI retains all Intellectual Property Rights related to derivative works and may retain all Anonymized Data in perpetuity. 

Section 2.2 (Usage Restrictions), Section 4 (Fees and Payment), Section 5.4 (Effect of Termination), Section 5.5 (Post-Termination Requirements), Section 6 (Proprietary Rights), Section 7 (Confidentiality, Privacy, and Publicity), Section 8.3 (Warranty Disclaimer), Section 9 (Indemnification), Section 10 (Limitation of Liability), and Section 11 (General) will survive any termination or expiration of this Agreement. In no event will any termination or expiration of this Agreement relieve you of any obligations or liability accrued prior to termination including, without limitation, the obligation to pay any Fees payable to Cashmere AI.

Promptly following expiration or termination of this Agreement, you agree to delete (and will not keep in your possession, recreate, or deliver to anyone else) any and all Cashmere AI Technology, and Confidential Information (as defined below), and you will provide Cashmere AI with written certification of deletion upon written request by Cashmere AI.

‍Our platform uses cookies and other tracking technologies to improve user experience and analyze platform performance.

Cashmere AI (and its licensors, where applicable) will exclusively own all right, title and interest, including all related Intellectual Property Rights, in and to the Services, the Cashmere AI Technology, and any modifications thereto or derivative works thereof. Further, Cashmere AI will exclusively own any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any third party relating to the Services or Cashmere AI Technology (the “Feedback”). You hereby assign, and agree to assign, any and all right, title, and interest, including all related Intellectual Property Rights, in and to the Feedback and any modifications to, or derivative works of, the Services and the Cashmere AI Technology. This Agreement is not a sale and does not convey to you any rights of ownership in or related to the Services, the Cashmere AI Technology or the Intellectual Property Rights owned by Cashmere AI or its licensors, where applicable. The Cashmere AI name, the Cashmere AI logo, and the product names and domain names associated with the Services are trademarks of Cashmere AI or third parties, and no right or license is granted to use them. Other trademarks, logos, and trade names that may appear on the Services are the property of their respective owners. The Services, the Cashmere AI Technology and the Intellectual Property Rights that we use to provide the Services are protected by copyright, trademark, and other laws of both the United States and foreign countries. Cashmere AI reserves to itself all rights in and to the Services and Cashmere AI Technology not expressly granted to you in accordance with this Agreement.

You will retain all ownership of Customer Data that you submit to the Services in the course of this Agreement. You, not Cashmere AI, have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership and right to use all Customer Data. You will ensure that you and Cashmere AI have the right to use Customer Data as contemplated by this Agreement, and you hereby grant Cashmere AI the right to use all Customer Data for the purposes set forth in this Agreement. Cashmere AI will take commercially reasonable measures to protect Customer Data on the Services. Except as permitted in this Agreement, Cashmere AI will not willfully (1) edit or delete Customer Data unless (a) authorized by you, (b) Cashmere AI is required to do so by law, or (c) in the good faith belief that such action is necessary to: (i) conform with applicable laws or comply with legal process served on Cashmere AI, (ii) protect and defend the rights or property of Cashmere AI, or (iii) enforce this Agreement; or (2) disclose Customer Data unless (a) authorized by you, (b) Cashmere AI is required to do so by law, or (c) in the good faith belief that such action is necessary to conform with applicable laws or comply with legal process served on Cashmere AI. You grant to Cashmere AI an irrevocable, non-exclusive, royalty-free, fully paid up, perpetual, worldwide license, with the right to sublicense, use, reproduce, publish, distribute, perform, anonymize, and create derivative works from Customer Data; provided that such Customer Data will be (a) de-identified such that no person or entity can be identified, or (b) combined with the data of other customers or additional data sources (“Anonymized Data”). Cashmere AI may access Customer Data to service or respond to technical issues with the Services.

‍Every user has the right to access, correct, or delete personal data. Please contact us at security@cashmereai.com for any queries related to your data.

‍“Confidential Information” means any information that relates to the actual or anticipated business, research, or development of a Party and any proprietary information, trade secrets, and know how of a Party that is disclosed by the other Party, directly or indirectly, in writing, orally, or by inspection or observation of tangible items. Confidential Information includes, but is not limited to, research, product plans, products, services, customer lists, development plans, inventions, processes, formulas, technology, designs, drawings, marketing, finances, and other business information, along with information received from third parties for which either Party has confidentiality obligations. As between you and Cashmere AI, Confidential Information of yours is your sole property, and Confidential Information of Cashmere AI is the sole property of Cashmere AI. Confidential Information does not include any information that: (1) was publicly known and made generally available in the public domain prior to the time the disclosing Party disclosed the information to the receiving Party, (2) became publicly known and made generally available, after disclosure by the disclosing Party, through no wrongful action or inaction of the receiving Party or others who were under confidentiality obligations, (3) was in the receiving Party’s possession, without confidentiality restrictions, at the time of disclosure by the disclosing Party, as shown by the receiving Party’s files and records, or (4) is in the form of Anonymized Data. Neither Party will disclose any Confidential Information to any third party or use the Confidential Information for any purpose other than use and receipt of the Services in accordance with this Agreement. Each Party will take all reasonable precautions to prevent any unauthorized disclosure of all Confidential Information.

(a)    Privacy Policy. You will maintain written privacy policies governing the use of the data you collect using the Services and you agree to abide by them.  (b)    Security. Cashmere AI will maintain the Cashmere AI Technology used to provide the Services at third party colocation, hosting, and telecommunication facilities, where they are subject to commercially reasonable security precautions to prevent unauthorized access to the Services.

Cashmere AI may use your name and logo as part of a list of customers and may refer to you as a user of its Services in its advertising and marketing activities. The Parties agree that any press release or other public comments issued by either Party relating to this Agreement (including, without limitation, any dispute under this Agreement), or your subscription to or use of the Services, will be prepared jointly between Cashmere AI and you and may be published by Cashmere AI in its reasonable discretion.

Each Party represents and warrants that (1) it has the legal right, power and authority to enter into this Agreement and to perform all of its obligations under this Agreement, and (2) its entrance into this Agreement does not violate any agreement between such Party and any third party.

8.2.    Cashmere AI’s Representations & Warranties.
Cashmere AI represents and warrants that it will provide the Service in a manner consistent with general industry standards reasonably applicable to the provision thereof. 

You represent and warrant that (i) you own and control all of the rights to the Customer Data that you post or otherwise distribute, or you otherwise have the lawful right to post and distribute that Customer Data, to or through the Services; and (ii) the use and posting or other transmission of such Customer Data does not violate this Agreement and will not violate any rights of or cause injury to any person or entity.

EXCEPT AS EXPRESSLY SET FORTH HEREIN, CASHMERE AI AND ITS LICENSORS MAKE NO REPRESENTATION, WARRANTY, OR GUARANTEE AS TO THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, TRUTH, AVAILABILITY, ACCURACY OR COMPLETENESS OF THE SERVICES OR ANY CASHMERE AI TECHNOLOGY OR THAT (1) THE USE OF THE SERVICES WILL BE SECURE, TIMELY, UNINTERRUPTED, OR ERROR-FREE OR OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEMS OR DATA, (2) THE SERVICES WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (3) ANY STORED CUSTOMER DATA WILL BE SECURE, COMPLETE, TIMELY, ACCURATE OR RELIABLE, OR (4) THE SERVICES, THE CASHMERE AI TECHNOLOGY, OR THE EQUIPMENT OR FACILITIES USED TO MAKE THE SERVICES AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. EXCEPT AS EXPRESSLY SET FORTH HEREIN, THE SERVICES ARE PROVIDED TO YOU STRICTLY ON AN “AS IS” BASIS, AND ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, ARE HEREBY DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

You will indemnify and hold harmless (and, if requested by Cashmere AI, defend) Cashmere AI, its parent organizations, subsidiaries, other corporate affiliates, and licensors, and their respective officers, directors, employees, attorneys and agents, from and against any and all claims, costs, damages, losses, liabilities and expenses (including reasonable attorneys’ fees and costs) arising out of or in connection with a claim from a third party alleging: (1) that transmission, storage, or other use of Customer Data infringes the rights of, or has caused harm to, a third party; or (2) any facts that, if true, would constitute a violation by you or your Users of any of your covenants, representations, or warranties in this Agreement. If Cashmere AI requests that you defend Cashmere AI, Cashmere AI will (1) give you sole control of the defense and settlement of the claim (provided that you may not settle or defend any claim unless you unconditionally release Cashmere AI of all liability and such settlement does not affect Cashmere AI’s business, the Services, or any of its other products or services); and (2) provide reasonable information and assistance in connection with the defense and settlement of the claim.

Cashmere AI will indemnify and hold harmless (and, if requested, defend) you, your parent organizations, subsidiaries, other corporate affiliates, and licensors, and their respective officers, directors, employees, attorneys and agents, from and against any and all claims, costs, damages, losses, liabilities and expenses (including reasonable attorneys’ fees and costs) arising out of or in connection with a claim by a third party alleging that the Service used in accordance with this Agreement infringes its Intellectual Property Rights. Cashmere AI will have no indemnification obligation and you shall indemnify Cashmere AI for claims to the extent arising from any infringement arising from the use of the Service in combination with technology or processes not provided by Cashmere AI where such claim or infringement would not have occurred in the absence of such combination. If Cashmere AI reasonably believes the Service may infringe a third party’s Intellectual Property Rights, then Cashmere AI may, in its sole discretion: (x) modify the Service so that it no longer infringes; (y) obtain a license for your continued use of the Service; and/or (z) remove the infringing component from the Service. If, despite its commercially reasonable efforts to do so, Cashmere AI is unable to perform (x), (y) or (z), then Cashmere AI or you may terminate your Agreement upon 90 days’ prior written notice, in which case Cashmere AI shall issue to you a prorated refund for any prepaid fees covering the remainder of the then-current term after the effective date of termination.